Dear Cristine & John,

I wanted to write to you because I feel you should know what I think about PuroClean and your people.

I have worked as a contractor for the past 26 years.  I have dealt with many sub-contractors as well as emergency remediation companies in many aspects.  In all the years of meeting various businesses, as well as business owners in your field, I must say your company has managed to rank the highest in my professional opinion. 

Your personal attention to detail with the project at hand and your passion for complete customer satisfaction is impeccable. Your employees are trained to maintain your high standards and I know firsthand that when an employee fails to meet those standards, the issue is quickly addressed and handled appropriately.  That in itself is a business ethic that is lacking today.

I am familiar with many companies who will respond to their client’s emergency needs, but to have the passion to ensure that the client has a positive experience regardless of the emergency at hand is just incredible.  Your people take extreme caution in handling the customers’ belongings whether they are damaged or not.  You even have a concern to reduce everyone’s cost including that of the insurance companies.  Now that is unheard of today! 

Your strive for perfection and excellence is remarkable and certainly sets a standard by which all others should follow.

As a contractor, walking on a job site and seeing your vehicles gives me the confidence that I am working with a very prestigious group of people and it sets the bar for all involved in that project.  I look forward to working with you and your team at any time in the future.

Sincerely,
Alan Chouinard
Beaudoin Family Enterprises
Manchester, NH